Privacy Policy

Last updated: March 2026

1. Who We Are

This website is operated by North & Neat Cleaning Co, powered by the Solovi platform. The data controller for personal data collected through this site is the business operator. The Solovi platform (operated by Hadi Vahidi, trading as Solovi) acts as a data processor.

Contact: [email protected]

2. Data We Collect

• Booking data: name, email, phone, appointment details
• Payment data: processed securely via Stripe (we do not store card details)
• Technical data: IP address, browser type, pages visited
• Cookies: see our Cookie Policy

3. How We Use Your Data

• To process and manage your bookings
• To send booking confirmations and reminders
• To process payments securely
• To improve our services

Legal basis: contract performance (bookings), legitimate interest (service improvement), consent (marketing emails).

4. Data Sharing

We share data only with:

• Stripe: payment processing
• Resend: transactional emails
• Hetzner: hosting (EU servers)

We do not sell your data to third parties.

5. Data Retention

Booking records: 6 years (UK tax requirements). Account data: until you request deletion. Marketing data: until you unsubscribe.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing

To exercise these rights, email [email protected]. We will respond within 30 days.

7. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO).